{"id":11,"date":"2026-10-06T11:02:57","date_gmt":"2026-10-06T11:02:57","guid":{"rendered":"http:\/\/ofenkraft.de\/?page_id=11"},"modified":"2026-10-07T12:42:44","modified_gmt":"2026-10-07T12:42:44","slug":"erstattungen_rueckgaben","status":"publish","type":"page","link":"https:\/\/ofenkraft.de\/pl\/erstattungen_rueckgaben\/","title":{"rendered":"Richtlinie f\u00fcr Erstattungen und R\u00fcckgaben"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n\/* =========================================\n   OFENKRAFT \u2013 ERSTATTUNGEN & R\u00dcCKGABEN\n   Divi 5\n   ========================================= 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border-radius: 2px;\n}\n\n\n\/* =========================================\n   STAND\n   ========================================= *\/\n\n.ok-returns-version {\n    margin-top: 50px;\n    padding-top: 22px;\n\n    border-top: 1px solid #d9a441;\n\n    font-family: \"Poppins\", sans-serif;\n    font-size: 14px;\n    font-weight: 500;\n    line-height: 1.6;\n\n    color: #6b6258;\n}\n\n\n\/* =========================================\n   TABLET\n   ========================================= *\/\n\n@media (max-width: 980px) {\n\n    .ok-returns-hero {\n        min-height: 350px;\n    }\n\n    .ok-returns-hero__inner {\n        padding: 65px 0;\n    }\n\n    .ok-returns-hero p {\n        font-size: 17px;\n    }\n\n    .ok-returns-content__inner {\n        padding: 70px 0 80px;\n    }\n\n    .ok-returns-section {\n        padding: 36px 0;\n    }\n}\n\n\n\/* =========================================\n   SMARTPHONE\n   ========================================= *\/\n\n@media (max-width: 767px) {\n\n    .ok-returns-hero {\n        min-height: 300px;\n\n        background-image:\n            linear-gradient(\n                90deg,\n                rgba(0, 0, 0, 0.78) 0%,\n                rgba(0, 0, 0, 0.52) 100%\n            ),\n            url(\"https:\/\/ofenkraft.de\/wp-content\/uploads\/2026\/07\/BRUNELLO-2-L-MagicBlack-.jpg\");\n    }\n\n    .ok-returns-hero__inner {\n        width: 88%;\n        padding: 55px 0;\n    }\n\n    .ok-returns-hero__eyebrow {\n        margin-bottom: 10px;\n        font-size: 12px;\n        letter-spacing: 2.5px;\n    }\n\n    .ok-returns-hero h1 {\n        font-size: 34px;\n        line-height: 1.12;\n    }\n\n    .ok-returns-hero p {\n        font-size: 16px;\n        line-height: 1.6;\n    }\n\n    .ok-returns-content__inner {\n        width: 88%;\n        padding: 55px 0 65px;\n    }\n\n    .ok-returns-intro {\n        margin-bottom: 38px;\n    }\n\n    .ok-returns-intro__eyebrow {\n        font-size: 13px;\n        letter-spacing: 2px;\n    }\n\n    .ok-returns-intro h2 {\n        font-size: 28px;\n    }\n\n    .ok-returns-intro p,\n    .ok-returns-section p,\n    .ok-returns-section li {\n        font-size: 15px;\n        line-height: 1.75;\n    }\n\n    .ok-returns-section {\n        padding: 32px 0;\n    }\n\n    .ok-returns-section h2 {\n        font-size: 22px;\n        line-height: 1.35;\n    }\n\n    .ok-returns-box {\n        padding: 22px;\n    }\n}\n\n<\/style>\n\n\n<!-- =========================================\n     HERO\n     ========================================= -->\n\n<section class=\"ok-returns-hero\">\n\n    <div class=\"ok-returns-hero__inner\">\n\n        <span class=\"ok-returns-hero__eyebrow\">\n            OFENKRAFT\n        <\/span>\n\n        <h1>Zwroty towar\u00f3w i p\u0142atno\u015bci<\/h1>\n\n        <p>\n            Informacje o zwrotach towar\u00f3w, zwrotach p\u0142atno\u015bci i reklamacjach.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<!-- =========================================\n     INHALT\n     ========================================= -->\n\n<main class=\"ok-returns-content\">\n\n    <div class=\"ok-returns-content__inner\">\n\n        <header class=\"ok-returns-intro\">\n\n            <span class=\"ok-returns-intro__eyebrow\">\n                Zwroty i obs\u0142uga\n            <\/span>\n\n            <h2>Informacje o zwrotach towar\u00f3w i p\u0142atno\u015bci<\/h2>\n\n            <p>\n                Tutaj znajdziesz wa\u017cne informacje dotycz\u0105ce zwrot\u00f3w towar\u00f3w i p\u0142atno\u015bci, uszkodze\u0144 transportowych oraz reklamacji w Ofenkraft.\n            <\/p>\n\n        <\/header>\n\n\n        <div class=\"ok-returns-divider\" aria-hidden=\"true\"><\/div>\n\n\n        <!-- 1 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>1. Odst\u0105pienie od zam\u00f3wienia<\/h2>\n\n            <p>\n                Konsumenci maj\u0105 zasadniczo prawo do odst\u0105pienia od umowy na odleg\u0142o\u015b\u0107.\n            <\/p>\n\n            <p>\n                Warunki, terminy i skutki odst\u0105pienia wynikaj\u0105 z naszego odr\u0119bnego pouczenia o prawie odst\u0105pienia od umowy.\n            <\/p>\n\n            <p>\n                Ta strona nie zast\u0119puje pouczenia o prawie odst\u0105pienia od umowy.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 2 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>2. Zg\u0142oszenie odst\u0105pienia od umowy<\/h2>\n\n            <p>\n                Je\u015bli chcesz skorzysta\u0107 z prawa do odst\u0105pienia od umowy, mo\u017cesz poinformowa\u0107 nas o swojej decyzji w ramach ustawowego terminu odst\u0105pienia od umowy.\n            <\/p>\n\n            <div class=\"ok-returns-box\">\n\n                <p>\n                    <strong>Ofenkraft GmbH <\/strong><br>\n                    Residenzstra\u00dfe 10<br>\n                    13409 Berlin<br>\n                    Niemcy\n                <\/p>\n\n                <p>\n                    E-mail:\n                    <a href=\"mailto:info@ofenkraft.de\">\n                        info@ofenkraft.de\n                    <\/a>\n                <\/p>\n\n                <p>\n                    Telefon:\n                    <a href=\"tel:+491779777721\">\n                        0177 9777721\n                    <\/a>\n                <\/p>\n\n            <\/div>\n\n            <p>\n                Szczeg\u00f3\u0142y dotycz\u0105ce korzystania z prawa odst\u0105pienia znajduj\u0105 si\u0119 w odr\u0119bnym pouczeniu i we wzorze formularza odst\u0105pienia od umowy.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 3 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>3. Zwrot towar\u00f3w<\/h2>\n\n            <p>\n                Po skutecznym odst\u0105pieniu od umowy towary nale\u017cy odes\u0142a\u0107 lub zwr\u00f3ci\u0107 zgodnie z przepisami prawa.\n            <\/p>\n\n            <p>\n                Zw\u0142aszcza w przypadku piec\u00f3w, towar\u00f3w spedycyjnych lub innych ci\u0119\u017ckich b\u0105d\u017a wielkogabarytowych produkt\u00f3w prosimy o kontakt przed odes\u0142aniem, aby uzgodni\u0107 organizacj\u0119 zwrotu.\n            <\/p>\n\n            <div class=\"ok-returns-box\">\n\n                <p>\n                    <strong>Adres zwrotu<\/strong><br>\n                    Ofenkraft GmbH <br>\n                    M\u00f6bel-H\u00fcbner-Stra\u00dfe 1a<br>\n                    Lager 274<br>\n                    16356 Blumberg\n                <\/p>\n\n            <\/div>\n\n            <p>\n                Nawi\u0105zanie kontaktu s\u0142u\u017cy koordynacji organizacyjnej zwrotu i nie ogranicza istniej\u0105cego prawa do odst\u0105pienia od umowy.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 4 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>4. Koszty zwrotu<\/h2>\n\n            <p>\n                To, czy i w jakim zakresie klient ponosi koszty zwrotu, wynika z przepis\u00f3w prawa i pouczenia o prawie odst\u0105pienia obowi\u0105zuj\u0105cego dla zam\u00f3wienia.\n            <\/p>\n\n            <p>\n                Towary nienadaj\u0105ce si\u0119 do przesy\u0142ki paczkowej, zw\u0142aszcza piece i inne towary spedycyjne, mog\u0105 wymaga\u0107 szczeg\u00f3lnej organizacji transportu zwrotnego ze wzgl\u0119du na wymiary i mas\u0119.\n            <\/p>\n\n            <p>\n                Warunki maj\u0105ce zastosowanie w tym zakresie s\u0105 okre\u015blone w informacji dotycz\u0105cej odst\u0105pienia od umowy zgodnie z przepisami prawa.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 5 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>5. Zwrot p\u0142atno\u015bci po odst\u0105pieniu<\/h2>\n\n            <p>\n                Po skutecznym odst\u0105pieniu od umowy p\u0142atno\u015bci podlegaj\u0105ce zwrotowi zostan\u0105 zwr\u00f3cone w ustawowych terminach.\n            <\/p>\n\n            <p>\n                Co do zasady u\u017cyjemy tej samej metody p\u0142atno\u015bci co w pierwotnej transakcji, chyba \u017ce wyra\u017anie uzgodniono inaczej.\n            <\/p>\n\n            <p>\n                Nie pobiera si\u0119 \u017cadnych dodatkowych op\u0142at za zwrot.\n            <\/p>\n\n            <p>\n                W przypadku umowy sprzeda\u017cy zwrot mo\u017ce zosta\u0107 wstrzymany zgodnie z warunkami prawnymi do czasu otrzymania towaru lub dostarczenia dowodu, \u017ce towar zosta\u0142 odes\u0142any.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 6 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>6. Stan towar\u00f3w zwr\u00f3conych<\/h2>\n\n            <p>\n                Klienci mog\u0105 sprawdza\u0107 towar w zakresie niezb\u0119dnym do ustalenia jego charakteru, w\u0142a\u015bciwo\u015bci i funkcjonowania.\n            <\/p>\n\n            <p>\n                Je\u017celi korzystanie wykraczaj\u0105ce poza ten zakres spowoduje zmniejszenie warto\u015bci, na warunkach przewidzianych prawem klient mo\u017ce by\u0107 zobowi\u0105zany do jego wyr\u00f3wnania.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 7 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>7. Towar uszkodzony lub wadliwy<\/h2>\n\n            <p>\n                Ustawowe prawo odst\u0105pienia od umowy nale\u017cy odr\u00f3\u017cni\u0107 od ustawowych praw z tytu\u0142u wad towaru.\n            <\/p>\n\n            <p>\n                Je\u015bli produkt zosta\u0142 dostarczony uszkodzony, wadliwy lub niezgodnie z umow\u0105, zastosowanie maj\u0105 ustawowe prawa z tytu\u0142u wad towaru.\n            <\/p>\n\n            <p>\n                W takim przypadku prosimy o mo\u017cliwie szybki kontakt, podanie numeru zam\u00f3wienia i opisanie problemu. Zdj\u0119cia uszkodze\u0144 mog\u0105 u\u0142atwi\u0107 rozpatrzenie sprawy.\n            <\/p>\n\n            <p>\n                Ta pro\u015bba nie ogranicza praw ustawowych.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 8 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>8. Uszkodzenia transportowe<\/h2>\n\n            <p>\n                W miar\u0119 mo\u017cliwo\u015bci sprawd\u017a towar przy odbiorze pod k\u0105tem widocznych uszkodze\u0144 transportowych.\n            <\/p>\n\n            <p>\n                Zw\u0142aszcza przy dostawie spedycyjnej zalecamy udokumentowanie widocznych uszkodze\u0144 mo\u017cliwie niezw\u0142ocznie u kierowcy lub przewo\u017anika, a nast\u0119pnie poinformowanie nas.\n            <\/p>\n\n            <p>\n                W przypadku konsument\u00f3w brak natychmiastowego zg\u0142oszenia lub dokumentacji nie powoduje utraty ustawowych praw z tytu\u0142u wad towaru.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- 9 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>9. Reklamacje i kontakt<\/h2>\n\n            <p>\n                W razie pyta\u0144 o zwrot towaru lub p\u0142atno\u015bci, uszkodzon\u0105 dostaw\u0119 albo reklamacj\u0119 skontaktuj si\u0119 z nami.\n            <\/p>\n\n            <div class=\"ok-returns-box\">\n\n                <p>\n                    <strong>Ofenkraft GmbH <\/strong>\n                <\/p>\n\n                <p>\n                    E-mail:\n                    <a href=\"mailto:info@ofenkraft.de\">\n                        info@ofenkraft.de\n                    <\/a>\n                <\/p>\n\n                <p>\n                    Telefon:\n                    <a href=\"tel:+491779777721\">\n                        0177 9777721\n                    <\/a>\n                <\/p>\n\n            <\/div>\n\n        <\/section>\n\n\n        <!-- 10 -->\n\n        <section class=\"ok-returns-section\">\n\n            <h2>10. Prawa ustawowe<\/h2>\n\n            <p>\n                Informacje na tej stronie dotycz\u0105ce zwrot\u00f3w towar\u00f3w i p\u0142atno\u015bci nie ograniczaj\u0105 ustawowych praw konsument\u00f3w, zw\u0142aszcza prawa odst\u0105pienia od umowy i praw z tytu\u0142u wad towaru.\n            <\/p>\n\n            <p>\n                Przy korzystaniu z prawa odst\u0105pienia obowi\u0105zuj\u0105 postanowienia naszego odr\u0119bnego pouczenia o prawie odst\u0105pienia od umowy.\n            <\/p>\n\n        <\/section>\n\n\n        <div class=\"ok-returns-version\">\n            Stan: pa\u017adziernik 2026\n        <\/div>\n\n    <\/div>\n\n<\/main><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":2381,"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/pages\/11\/revisions\/2381"}],"wp:attachment":[{"href":"https:\/\/ofenkraft.de\/pl\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}